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Frequently Asked Questions
What is DentPal?
DentPal is a modular dental platform that helps practices and dental organizations modernize patient communication and reduce operational friction. It's designed to start strong in a single practice and scale across multi-location organizations—without becoming complicated to manage.
Who is DentPal built for?
DentPal is built for dentists, office managers, and dental teams who want more control over operations and patient engagement. It also supports multi-location leadership who need consistent workflows across locations while preserving flexibility by office and role.
Do I have to replace my current PMS?
No. DentPal works alongside your existing practice management system. It enhances the workflows around communication, automation, and operations while your PMS remains your system of record.
What makes DentPal different from point solutions and traditional dental software?
Most dental software is either rigid or piecemeal—you end up stitching tools together and managing complexity as you grow. DentPal is built as a single platform that can expand by capability over time, helping teams reduce tool fatigue and run a cleaner operation.
What do you mean by "One Platform, One Core"?
DentPal includes a required core that powers essential communication and day-to-day engagement. From there, you can add optional capabilities—like performance insights, forms, and other modules—based on what your practice or organization needs.
Is DentPal suitable for DSOs and multi-location organizations?
Yes. DentPal supports multi-location operations with controls designed for real-world org structures—so leadership can standardize where it matters, while locations retain the flexibility they need to operate efficiently.
How fast can we get started, and what does onboarding look like?
Most teams can begin quickly after a short intake. We start with your core needs, confirm your current systems, and guide a phased rollout so your team can adopt DentPal without disruption—then expand capabilities as you're ready.
How is product support handled?
DentPal product support is handled directly inside the DentPal platform. Customers submit and track all support requests through the in-app Support Tickets area (Customer Support tab), so issues stay organized, prioritized, and fully documented from start to resolution.